Claims Assistance

If you need to make a claim, our team is here to help guide you through the process quickly and clearly.

What to do in the event of an accident or claim

If you are involved in an incident, follow these steps:

1. Ensure safety first
   Make sure everyone is safe and seek medical assistance if required.
2. Gather key information
   • Vehicle registration numbers
   • Names and contact details of all parties involved
   • Details of any witnesses
   • Photos of the scene (if safe to do so)
3. Contact Avis Insurance
   📞 Call us on 01628 662666
   We will guide you through the next steps and ensure your claim is handled correctly.

Registering your claim

Once you contact us, we will direct you to your insurer’s dedicated claims line so your claim can be formally registered.

👉 We recommend speaking to us first so we can ensure everything is handled properly from the outset.

What happens next

After your claim is registered:

• Your insurer will assess the details of the incident
• They may appoint an engineer or loss adjuster if required
• Repairs or settlement will be arranged in line with your policy

Throughout the process, we remain on hand to provide guidance and support.

What you’ll need when making a claim

When contacting your insurer, please have:

• Your policy number
• Details of the incident
• Any supporting documents or photos

If you do not have your policy number, our team can provide this.

We’re here to help

We understand that making a claim can be stressful. Our experienced team is available to support you and ensure the process is as straightforward as possible.

👉 During office hours call us on 01628 662666 for immediate assistance. At other times refer to your policy information for your insurers claimsline number.